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Cloud Sherpas Approved to Provide Customer Success Services for Google Apps

ATLANTA, GA– Cloud Sherpas, one of the world’s largest cloud services brokerages and a two-time Google Enterprise Partner of the Year for Google Apps, is now a provider of Customer Success Services (CSS) for Google Apps, approved by Google. For a company to deliver CSS, it must be a Google Apps Premier Reseller that has met criteria, specified by Google, for delivering a consistently high standard of support and advisory services for Google Apps. CSS provides enterprise customers with proactive communication (including access to Google’s Premium Customer Network, advanced road map presentations and access to Trusted Tester Program), advice and consultancy (including best practices, change management assistance, regular operational meetings, and apps usage guidance), and enhanced technical support (24/7 availability, case prioritization, faster response times, and direct access to experts). Additionally, customers are assigned a Designated Account Manager, a benefit that is not part of any other cloud management package offered by Google. Cloud Sherpas provides the most comprehensive range of services to promote customer success with Google Apps, including a customer portal, monthly newsletter, ongoing education through webinars and instructional videos, and a customer forum. All these services are provided at no additional cost to the customer. The CSS designation will allow Cloud ...

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Cloud Sherpas [www.cloudsherpas.com] is a leading Google Apps Reseller, systems integrator and application developer. Our Google Apps Certified Deployment Specialists have migrated tens of thousands of users from legacy, on-premise messaging systems to Google Apps and Google App Engine. We help organizations adopt cloud computing to innovate and dramatically reduce their IT expenses. SherpaTools for Google Apps [www.sherpatools.com] is a free app from Cloud Sherpas that enhances the functionality and ease-of-use of Google Apps for both administrators and end-users.